Support

My AI Companion is a conversational AI service that provides a kind, patient companion and friendly, daily check-ins via phone call or text message - designed especially for older adults and their families.

No. Our service is not meant to replace advice from your doctor or care facility. Our companions are designed to provide safe, private conversations that help to relieve feelings of loneliness and increase a sense of engagement and belonging. We hope that you will enjoy using the technology and that it will have a positive impact on the quality of your life.

You do not need an app, you just need a phone that can receive texts and phone calls. Just enter your name and phone number. When you receive your first text, you can save the contact for your companion and call or text like you would with any of your family or friends.

Visit our home page <a href='https://myaicompanion.org' class='text-primary hover:underline'>myaicompanion.org</a> and select "Free Trial" to get started. Just enter your name and phone number, choose a companion, and set your preferences and you will start receiving a daily check-in right away. You can also text your companion any time.

You call or text your companion the same way you would call or text anybody on your phone. When you sign up, the first text you will receive includes a link to your companion's contact information. Save that contact information to your phone and call or text just like you would with any of your friends or family.

We support conversations in 95 different languages. For now, your companion will return to speaking English after each interaction. If you would like your companion to respond in a different language, just start speaking in your preferred language. Your companion will respond in the same language if it available. You are welcome to try out any new language and see if your companion can have a conversation!

To setup a safety call, add at least one trusted contact, someone you want to be able to check on your wellbeing. Once you are setup, you'll receive a daily call at the time that you choose. When the call comes through, you just need to answer the call and press any key to complete the safety requirement. If you want to keep talking or texting with your companion, you can do that, too! You can reply by text instead of answering a call or easily change your call time on your account page.

We realize that it's not always convenient to answer the phone. If you miss your scheduled safety call, no problem. Just call or text your companion within the hour to fulfill the safety requirement. You can even send a thumbs up text emoji. 👍 If you do not call or text, your companion will reach out to you a few more times. If there is no response to any of these attempts to contact you, we will alert your trusted contacts so that they can make sure you are OK.

Trusted contacts are people you've chosen to care about the well-being of your loved one. You can add or remove trusted contacts at any time. If your loved one misses a safety call, we will continue attempting to reach them for one hour. If they don't respond over the course of that hour, we will contact you and the other trusted contacts so you can perform a physical wellness check.

The $9.99 monthly Essentials subscription includes alerts for up to five trusted contacts. Your loved one will also enjoy unlimited texting with a kind, patient companion and up to 60 minutes of phone calls each month. Safety calls will not be stopped if your loved one has reached their allotted monthly call minutes. Additional features for your loved one include custom daily, weekly and monthly reminders.

There is no limit on the number of calls, but the current monthly Essentials subscription includes up to 60 minutes of phone time per month. Text is unlimited and your daily check-in calls will not be stopped, even if you have reached your maximum call minutes for the month.

No. Your response to your safety call is kept private, however you must add at least one trusted contact in order to schedule a daily safety call. If you don't respond within the hour of your scheduled call, we will notify your trusted contact(s) to make sure you are OK.

If you've entered one or more trusted contacts, they will be alerted if we do not hear from you in the hour after your scheduled safety call. Setting up a safety call is optional and you're always in control. You can pause your daily safety call and add or remove trusted contacts at any time.

Your companion can send you a text to remind you of simple tasks during the day. Simply sign into your account and scroll down to the reminders section. Enter a title such as "Take my Medication", set a time to receive the text and how often you would like the reminder to be sent (daily, weekly, or once a month). For now, reminders must be created manually. We hope to be able to create reminders via conversations in the future.

To edit a reminder, sign into your account using your phone number and enter the verification code for security. Reminders are created by entering a title and selecting a time for the reminder to be sent. To delete a reminder, select the trash icon next to the reminder.

To sign into your account, go to our website at <a href='https://myaicompanion.org' class='text-primary hover:underline'>myaicompanion.org</a> and click on Sign In at the top right of the screen. Enter your phone number and you will receive a six digit code over text. Enter your code and you can change your companion, communication settings, change information in your profile and enter or edit your billing information.

You can contact us directly for additional support via email at <a href='mailto:support@myaicompanion.org' class='text-primary hover:underline'>support@myaicompanion.org</a>.

We take your privacy very seriously and hope that you will read through our <a href='/privacy' class='text-primary hover:underline'>Privacy Policy</a>. Your conversations with your companion are private, personal, and completely secure. We do not share your conversations with anybody unless you give us permission — not with your family, not with your caregivers, not with staff at your facility. Internally, we use conversations only for improving our platform and we never sell your data.

Our servers are HIPAA compliant to meet common healthcare standards for data protection and privacy, and we are constantly working to keep your information safe. While no one can absolutely guarantee data protection, we intentionally do not ask for personally identifiable information beyond your name and phone number. All of your billing information is protected by Stripe, our financial service provider.

If you are signing up your loved one for my AI companion, rest assured that no one can see their conversations with their companion, including you, unless they specifically authorize us to share with you.

It's easy to stop talking to your companion, just stop texting. Your companion will wait patiently until you are ready to respond.<br/><br/>If you want to stop receiving check-in texts, simply reply "PAUSE" in a text to your companion. Your companion will not initiate any more check-in texts until you reach out to them or remove the pause from your check-in calls in settings.

We would love that! We are always interested in feedback and would be thrilled for you to help us improve the service for everyone. Please send an email with your thoughts to <a href='mailto:feedback@myaicompanion.org' class='text-primary hover:underline'>feedback@myaicompanion.org</a>.

Yes, the $9.99 monthly Essentials subscription includes a daily check-in by text or phone, alerts to five trusted contacts for a missed check-in, and custom daily and weekly reminders. It also includes unlimited texting with a kind, patient companion and up to 60 minutes of phone calls each month (though check-in calls will not be stopped if you reach your allotted minutes).<br/><br/>In the future, as we add new features, we may come out with additional payment plans connected to different levels of service, but nothing will ever change in your account or your current level of service without us alerting you and giving you an opportunity to opt out.

You don't need a credit card to try My AI Companion. Start your 7-day free trial without any payment information. During your trial, you will receive several opportunities to subscribe to the $9.99 per month Essentials plan with a link to enter your payment information to continue using the product. The subscription bills monthly and you may cancel at any time.

There are no long-term contracts or commitments. You can cancel at any time with no cancellation fees or penalty.

To update your payment method, sign into your account at <a href='https://myaicompanion.org' class='text-primary hover:underline'>myaicompanion.org</a>. Select the Billing tab and then select "payment method" to edit or add a new payment method. If you need help, or just have questions please reach out to our support team at <a href='mailto:support@myaicompanion.org' class='text-primary hover:underline'>support@myaicompanion.org</a> or send a text to support at (415) 692-3510.

You can cancel your subscription at any time by signing into your account at <a href='https://myaicompanion.org' class='text-primary hover:underline'>myaicompanion.org</a>. Go to the bottom of the page and select "Delete my account". This will remove access to your data, stop your monthly subscription plan and end the billing cycle for the current period. Please note, we do not issue any refunds for a partial month.